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Overseas shopping and shipping instructions

We started to delivery overseas since May 2021,here's the detail: 

✈ Available Area

Malaysia, Singapore, Hong Kong

For countries are not listed on the website, please contact us via Facebook

✈ Shipping Instruction

  1. Payment options: PayPal & Credit Card. If you choose credit card, please switch currency options to TWD at the top of the website。
  2. Shipping options: We offer EMS service, normally it takes around 10 - 14 days, not inclusive of local customs issue etc.
  3. Shipping details: Please fill out your shipping information by English, we do not take responses if you miss the necessary fields。 
  4. Invoices: Based on the law of government in Taiwan, we won't issue invoices for overseas orders。 
  5. Others: When the order reaches your country the EMS service will not call you, please make sure you are available to receive the package。     

✈ About the Shipping Fee

For customers who live in Malaysia & Singapore & Hong Kong, we charge a flat shipping fee is TWD$300 per order。 

If there are any issues with delivery to your country, our Customer Service Team will contact you immediately。

✈ Return Policy

  1. Refunds will only be accepted for "defective products". 
  2. If you receive a defect in the product itself, please return the photo to us within 10 days, and if the defect is judged to be non-human, the money will be returned via the account number of the payment method。
  3. Due to the complicated overseas shipping procedures, we do not accept returns and exchanges, and we will inspect and pack each order thoroughly before shipping。

✈ Customs Issue 

Tax issue: We do not take any responsibility of your local customs fee if any occurred。 You may check the local customs for more information。 

✈ Contact Us

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